Investigations Officer - £27,000 - Hybrid Role - Home and Central London Office

  • Job Reference: 00000383-1
  • Date Posted: 10 May 2022
  • Recruiter: Gray & Associates
  • Location: London and Hybrid
  • Salary: £27,000
  • Sector: Higher Education & Charity, Office & Professional
  • Job Type: Permanent
  • Contact: Christina Gray
  • Email: christina@grayagency.com

Job Description

Investigations Officer £27,000pa Central London

Hybrid role

Our client are a leading regulator ensuring professional standards are maintained amongst their members.  Their members are the best in their profession and as such non members will often claim membership to share that prestige.

We are looking for an Investigations Officer to join their Professional standards team. You will work proactively and independently, and will be responsible for managing cases in which people and organisations have made false claims on their status. As an Investigations Officer you will liaise with referrers, directories, and local authorities in order to collate evidence and deliver effective case management in line with KPIs and quality assurance measures.  

 The role will require you to: 

  • Investigate complaints regarding misuse by unqualified individuals of a particular profession - online via websites, social media, directories, and planning portals.
  • Confidently handle queries and challenging conversations about misuse of the title of the profession
  • Manage conflicting priorities within caseloads to ensure targets are met
  • Instruct the regulators solicitors in prosecuting cases in the magistrates’ courts
  • Correspond and maintain relationships with external stakeholders such as police, trading standards, and online directories.
  • Draft press releases following criminal prosecutions and attend court to give evidence, as required.
  • Produce statistics on regulators title regulation work
  • Organising and leading on an annual audit of individuals removed from the Register
  • Assist with the delivery of strategies and campaigns to raise awareness of the Register amongst the public and key stakeholders

 Key Skills

  • Highly developed administrative and organisational skills with the ability to deliver work to deadlines
  • Proficient in Microsoft applications and a good working knowledge of databases
  • Excellent level of literacy, attention to detail and ability to produce accurate written work
  • Excellent interpersonal skills and experience of working and communicating effectively with internal and external stakeholders at all levels, whilst being able to adapt approach.
  • Ability to work flexibly and with resilience in a changing, dynamic environment
  • Strong accuracy and attention to detail
  • Adaptable and evidenced skills to be a team player with the ability to work on own initiative managing competing priorities.
  • Skills in generating new ideas and approaches to deliver successful outcomes

The ideal candidate will have demonstrate:

  • Experience of case work and managing multiple cases simultaneously
  • Experience of working in a regulatory or fitness to practise environment
  • Experience of working in a research or information driven setting.
  • Experience of analysing data and writing reports to illustrate performance.
  • Experience of working in a team environment that is at times fast paced.
  • Evidenced experience of efficiently and tactfully dealing with difficult people in pressurised situations.

 Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.