Investigations Officer - Hybrid - 12 month FTC
Are you a dedicated and driven individual with experience in Case Management and Complaint Handling? Do you possess strong organisational skills and the ability to work collaboratively in a dynamic environment? If so, we have an exciting opportunity for you as an Investigations Officer at a London based Regulatory Body.
As an Investigations Officer, you will play a crucial role in the organisation liaising with referrers to collate evidence and establish a case in order to progress the matter to the independent investigation panel. The role works closely with their colleagues in the Professional Standards team to undertake and deliver effective case management in line with KPI's and quality assurance measures.
This is a 60/40 hybrid role with offices based in the West End.
- Review incoming complaints to determine the appropriate response considering the issue of the seriousness.
- Analyse large quantities of information an extract the pertinent points to support sound decision making.
- Produce well-reasoned assessments and recommendations regarding case closure or referral to investigations panel in accordance with statutory framework.
- Work closely with the investigations panel to produce well-reasoned decisions.
- Manage conflicting priorities within caseloads to ensure targets are met.
- Draught reports and decisions for the investigations panel in relation to conduct and competency issues, and ensure that information is clear and understandable to all parties.
- Attend and minute investigations meetings.
- Deal with telephone queries in relation to the work of the department and with general regulation correspondence.
- Assist with the development of professional standards policy, procedures and guidance.
- Provide administrative support to committees and represent the company at meetings with external bodies.
- Travel may be required in the course of running and attending hearings.
Qualifications for success:
- Experience of case management / complaints handling.
- Experience of working in regulatory or fitness to practice environment would be desirable but not essential.
- Experience of working in a team environment that is at times fast-paced.
- Evidence of experience of efficiently and tactfully dealing with difficult people in pressurised situations.
- Experience of working in situations of conflict and conducting difficult conversations.
- Proficient in Microsoft applications and a good working knowledge of databases.
- Strong accuracy and attention to detail is a must.
Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.