Knowledge Exchange and Impact Support Officer – Fully remote role
£18.98ph - £22.21ph plus hol pay dependant on experience
Start beginning of February 2022 for four months initially
You will provide support across the full range of Knowledge Exchange and Impact activity with specific responsibility for supporting and developing the School’s Knowledge Exchange and Impact work. Your main focus will be on developing a support scheme for our small but growing portfolio of live KE projects, tracking developments and impact across a number of Research and KE initiatives, working with the School’s financial management and budget monitoring team and processes, developing, and maintaining internal and external processes and databases and helping promote KE and Impact to key stakeholders and ensuring information across multiple simultaneous projects is kept up-to-date and impact is captured and disseminated effectively.
You will need to be able to use your tenacity, initiative, planning, analytical and communication skills to manage multiple projects working closely with busy and senior people from industry, funders, and academia; and your organisation skills and financial acumen to track key dates, compile financial reports and develop and monitor processes and tasks undertaken by other team members.
- Providing full project support across the full range of growing KE and Impact activities, including planning and coordinating activities between pre- and post-award functions;
- Assisting with project lifecycle financial management including providing initial costings, budget forecasting, preparing financial statements, submitting claims, providing advice on financial processes and guidelines, and responding to queries;
- Establishing the role as the central point of contact for ‘all matters KE and Impact’ and managing enquiries, providing high levels of nuanced and specialist customer service (written and verbal), and liaising with internal and external stakeholders as appropriate;
- Maintaining dialogue with academic colleagues and monitoring a caseload of projects with a particular focus on relationship management across the partners, anticipating and responding to issues and negotiating and influencing partners to ensure successful and timeous delivery of projects;
- Facilitating and attending meetings, taking formal minutes, participating in discussions, advising on School policy, structure and processes, and answering queries raised;
- Directly responsible for developing, implementing, and monitoring the KE and Impact project management procedures, putting processes in place to improve service delivery, and using feedback from internal and external stakeholders to improve existing processes;
- Acting as the lead on the implementation of data gathering processes and packages, as we develop a service to work closely with colleagues from across the School;
- Initiating and leading on the preparation of case studies and other post-project initiatives such as annual surveys, aimed at collecting and disseminating impact from ongoing projects;
- Building, developing, and maintaining networks with funders and other universities involved in KE, gathering, and sharing best practice through participation in regional and national forums.
- Excellent organisational and project management skills, including the ability to prioritise and balance workloads, deliver results, and meet deadlines under pressure;
- Excellent financial acumen and analytical skills and ability to analyse, interpret and forecast financial information to influence decision making;
- Excellent communication, negotiating and influencing skills, both written and verbal;
- Demonstrable ability to work collaboratively and form proactive relationships with colleagues and partners, both internally and externally, to achieve objectives;
- Excellent IT and administration skills, including experience of minute-taking and a high level of proficiency in using Microsoft Office suite (Word, Outlook, Excel packages);
- Experience of leading or supporting the development of effective and efficient working procedures;
- Ability to keep colleagues and partners engaged and on track, prompting and reminding where necessary, which may include effective use of information systems to enable collaborative working;
- The ability to work independently and use own initiative and judgement to resolve issues, and take responsibility for finding solutions, utilising existing support mechanisms where appropriate/required;
- Experience of budget management and forecasting principles, including trends . analysis;
- Experience of supporting grant funded projects in an administrative and/or financial capacity;
- Ability to use relevant databases and CRM systems, digital networking platforms and social media to connect with target audiences and promoting events and activities;
- Experience of implementing and monitoring change in team processes and functions, including using best practice to improve existing processes.
- General marketing experience; writing articles/blogs, updating/maintaining appropriate social media;
- Experience of using pre- and post-award research grants management systems and understanding of Full Economic Costing (FEC) and budget forecasting principles;
- Direct experience of KE or Impact in Higher Education and / or experience of supporting grant funded projects within Higher Education;
- Understanding of the challenges and rewards of cross-organisational partnership working;
- Understanding of Higher Education in relation to Knowledge Exchange activities, including the challenges and rewards of business and academia partnership working, with the ability to work collaboratively and diplomatically with colleagues and partners to achieve objectives;
Due to time constraints and the number of applications we will only be able to respond personally to successful candidates. Hopefully you will be one of those. If not please do feel free to send your CV again for any other positions that are of interest.
Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.