Registrations Team Leader - £36,000 - Hybrid role - Central London

  • Job Reference: 00000448-1
  • Date Posted: 26 May 2022
  • Recruiter: Gray & Associates
  • Location: London
  • Salary: £36,000
  • Sector: Higher Education & Charity
  • Job Type: Permanent
  • Contact: Christina Gray
  • Email: christina@grayagency.com

Job Description

Registrations Team Leader - £36,000 - Hybrid role

Working for a growing regulatory professional membership organisation.  Responsible for supervising 2/3 team members, managing their workload and ensuring processes run in line with SLAs.  A great opportunity for an experienced leader/supervisor to join this busy and interesting organisation. 

The role will include:
 
  • Supporting the development of team members through induction, training and line management activities.
  • Using performance and applications data, you will manage and plan the workload of the team and provide performance management updates
  • You will provide first line technical and escalation problem solving to the team, whilst also creating learning opportunities to improve overall performance of the team.
  • Track the team’s delivery against agreed SLAs and KPIs, identifying where training and/or coaching will be required.
  • You will provide a second review of exam applications/evaluating eligibility and making/supporting decisions on next steps.
  • Working other members of the management team, to manage workload across team identifying resource solutions and identifying pressure and risk points for resolution.
  • Input to development activities to improve processes and systems
  • Providing excellent customer service through the provision of advice and high-quality registration processing.
 
The ideal candidate will demonstrate many of these qualities and areas of experience:
 
  • Experience of working within a regulatory, professional membership or similar organisation.
  • Experience of managing or supervising team members and/or high-volume processes.
  • Working with operational systems and applications, case management or Customer Relationship Management (CRM) systems.
  • Ability to deliver under pressure as workload changes whilst maintaining motivation of self and team.
  • Experience in delivery of high level of customer service.
  • Experience of working in a team environment that is at times fast paced.
  • Evidenced experience of efficiently and tactfully dealing with difficult people in pressurised situations.
  • Experience of working flexibly and with resilience in a changing, dynamic environment
  • Knowledge of regulatory law and/or built environment is desirable but not essential.
Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.