University Student Support Coordinator - £19.65ph Plus Hol Pay – South East London

  • Job Reference: 00000522-1
  • Date Posted: 13 September 2022
  • Recruiter: Gray & Associates
  • Location: London
  • Salary: £18.15 to £19.65 Per Hour
  • Sector: Higher Education & Charity
  • Job Type: Temporary
  • Contact: Leanne Sangster
  • Email: Leanne@grayagency.com

Job Description

University Student Support Coordinator - £19.65ph Plus Hol Pay – South East London

Duration: To 16th October 2022 initially

 

We are currently recruiting for an experienced Higher Education professional to join a leading UK University. This post will be predominantly office based with the opportunity for occasional remote working. 

 

DUTIES AND RESPONSIBILITIES

  • Work with relevant colleagues to plan elements of programme cycles.
  • Deliver processes throughout the academic year and identify priorities.
  • Amend and adjust plans accordingly throughout the programme cycle.
  • Coordinate elements of programme administration including timetabling, assessment processes and placements.
  • Ensure systems are up to date and maintained regularly in particular student records systems and virtual learning environments.
  • Responsible for reporting and extracting data and database management.
  • Deal with students’ pastoral care needs, resolving issues where appropriate and referring students to key stakeholders/departments.
  • Handle low-level complaints and address service setbacks.
  • Responsible for the data quality of student records.
  • Support with student enquiries which may be in-person, email or live chat.

 

PERSON SPECIFICATION

  • Experience of working in administration within an education environment.
  • Experience of stakeholder management.
  • Experience of working in a customer facing environment.
  • Experience of managing and delivering a portfolio of services which support programme delivery.
  • Good working knowledge of Microsoft packages and learning new systems.
  • Excellent communication skills.
  • Excellent organisation skills.

 

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.