Student Casework Officer - £17.23ph plus hol pay – Remote with very occasional travel to SE London

  • Job Reference: 00000730-1
  • Date Posted: 23 May 2023
  • Recruiter: Gray & Associates
  • Location: London
  • Salary: £17.23 Per Hour
  • Sector: Higher Education & Charity
  • Job Type: Temporary
  • Contact: Leanne Sangster
  • Email:

Job Description

Student Casework Officer - £17.23ph plus holiday pay – Remote with very occasional travel to SE London

Start immediately for 4 months initially



  • The post holder is responsible for the day-to-day management of student casework relating to appeals, complaints, student conduct cases, and academic misconduct making full use of IT systems to ensure efficient management and compliance of information and documentation.
  • They will manage their own case load of investigations as well as providing support to appointed Investigating Officers and Conduct Chairs, including briefing and guidance to ensure compliance.
  • The post holder will be required to regularly liaise with students and colleagues from across the College.
  • The post holder will inspire confidence from senior stakeholders with their knowledge of the legal and regulatory framework as well as their understanding of good practice in this increasingly complex field.
  • The post holder will provide full support to Panels and Hearings, taking complete and coherent records and minutes from meetings, and following up on action points.



  • To maintain detailed records relating to active and archived cases including precedents in the resolution of cases.
  • To implement the policies and procedures relating to student complaints and academic appeals, with an emphasis on early dispute resolution and capturing lessons learnt.
  • To deliver for training for the Student Casework Team, Investigating Officers and Panel Members which supports the timely resolution of cases, promotes an understanding of legal and regulatory obligations and shares best practice from across the sector.
  • To provide advice and guidance to academic and support staff, Investigating Officers, Panel members and students on the Student Casework Policies and Procedures.
  • To act as an Investigating Officer, gathering and reviewing evidence, determining appropriate remedies for redress in line with the procedures and precedent and OIA guidance
  • To draft clear and accurate letters of response to complainants and appellants under the direction of the Student Casework Manager.
  • To liaise with senior stakeholder to support implementation of College procedures.
  • To support the Casework Manager with termly reporting on Casework to College committees.
  • Ensure a good working knowledge of College policy and procedure.
  • Ensure that you are aware of and aligned with the Regulations, Strategy, and Objectives to work together to proactively advance Equality and Diversity.
  • At all times to help maintain a safe working environment by participating in training as necessary and following the Health and Safety Codes of Practice and Policy.



  • Experience of dealing with student casework including investigation and supporting the Panels convened to consider appeals, complaints and allegations of misconduct.
  • Experience of detailed casework investigations in a higher education or similar setting.
  • Experience of implementing policy and procedure to ensure alignment with external good practice framework and sector best practice and supporting guidance to support the implementation of policy and procedure.
  • Experience of providing advice and guidance to a range of stakeholders.
  • Suitable working space to support remote working, along with a strong WiFi connection.
  • Willingness to travel to SE London for meetings when required – this will only on a handful of occasions, if at all, during the duration of this booking.


Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.