Registry Operations Coordinator - £18.24ph plus hol pay – South East London

Registry Operations Coordinator - £18.24ph plus hol pay – South East London
Start immediately to the end of June 2024 initially

Hybrid role - 3 days campus based, 2 remote

THE ROLE

Registry Operations Coordinator provide senior administrative support and coordination for operations and projects within Registry Operations. While a Registry Operations Coordinator may be assigned predominantly to one service area within Registry Operations you are likely to have opportunities to gain experience across various teams and projects as needs arise. Adaptability to such needs and an ability to learn new tasks quickly will contribute to your personal professional development within a central professional services department in the College.

MAIN DUTIES 

• Develop an understanding of the role of the Student Experience Directorate and the Registry Operations Team within the College in order to apply that knowledge and understanding to prioritise tasks effectively and to provide excellent customer service.
• Understand, comply with, and contribute to the continuous improvement of, the policies, procedures, and guidance that are important elements of the Student Experience Directorate's confidential work in, for example, the areas of records, fee status, examinations, and award verification.
• Advise colleagues from across the College about policies and good practice, and respond to their enquiries, both orally and through clearly written communications.
• Use, with proficiency and accuracy, data and software as required for operational tasks.
• Provide administrative and secretarial support for relevant meetings (including Boards of Examiners) as required.
• Work effectively within a team environment to deliver both individual and group tasks.
• Work with the wider College community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues.
• Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required.
• Take responsibility for own performance and development, agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
• Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required.
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the College's protocols.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.
• Maintain up to date knowledge of the data protection requirements and support Freedom of information and subject access requests.
• You will be required to undertake any other duties as may reasonably be required.
• Ensure that you are aware of and aligned with Goldsmiths' Regulations, Strategy, and Objectives to work together to proactively advance Equality and Diversity.
• At all times to help maintain a safe working environment by participating in training as necessary and following the Goldsmiths' Health and Safety Codes of Practice and Policy.

PERSON SPECIFICATION

• Experience of working in administration within an educational environment.
• Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner.
• Experience of working in a busy environment, with high service use and competing deadlines.
• Experience of using student record or equivalent systems in an education or other relevant setting.
• Good working knowledge of Microsoft packages and confidence in learning new packages and systems.
• Excellent communication skills and ability to draft accurate correspondence which concisely conveys complex information.
• Excellent organisation skills with the ability to plan across an academic cycle.
• Good IT skills across Microsoft Office suite and a willingness to learn new packages as required.
• Excellent communication skills and ability to draft accurate correspondence which concisely conveys complex information.
• Ability to manage large datasets, identifying exceptions within them and take relevant action based on established policies and processes.
• Excellent organisation skills with the ability to plan over an academic cycle.
• Methodical, detail oriented and flexible in a approach to work, maintaining a high level of accuracy.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.