Registry Operations Officer - £16.51ph plus hol pay – South East London

Registry Operations Officer £16.51ph plus hol pay – South East London
Start immediately to the end of June 2024 initially

Hybrid, 3 days on site 2 days remote

THE ROLE

Registry Operations Officers provide administrative support for operations and projects within Registry Operations. The role holder is likely to work across Registry Operations' functions and in accordance with the academic regulations. You are likely to have opportunities to gain experience across various teams in the wider Student Experience Directorate and projects as needs arise. Adaptability and an ability to learn new tasks quickly will contribute to your personal professional development within a central professional services department in the College.

MAIN DUTIES

• Develop an understanding of the role of the Student Experience Directorate and the Registry Operations Team within the College in order to apply that knowledge and understanding to undertake tasks effectively and to provide excellent customer service.
• Understand, comply with, and contribute to the continuous improvement of, the policies, procedures, and guidance that are important elements of the Student Experience Directorate's work.
• Respond to enquiries from colleagues across the College, both orally and through clearly written and accurate communications.
• Support students and staff, dealing with face-to-face enquiries.
• Consider and process change of status requests, in line with college regulations and policy.
• Use, with proficiency and accuracy, data and software as required for operational tasks.
• Work effectively within a team environment to deliver both individual and group tasks.
• Support the Registry Operations Team and the wider College community to ensure up-to-date and consistent practices are followed when utilising systems.
• Support the operational activities which underpin student lifecycle, utilising systems and databases.
• Actively participate in the development and improvement of services and processes by identifying and suggesting improvements based on user feedback.
• Take responsibility for own performance and development, agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
• Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions.
• Covering staff absence as and when required.
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the College's protocols.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.
• Maintain up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests.

• Experience of working in administration within an education environment Experience of meeting stakeholders' needs and expectations.
• Experience of data input and verification in a timely manner.
• Good working knowledge of Microsoft packages and confidence in learning new packages and systems.
• Knowledge and understanding of core academic and administrative functions in higher education.
• Skills Ability to work with databases eg student records system, attendance monitoring systems.
• Ability to work with a broad range of stakeholders in a professional and assured manner.
• Proactive with the ability to work independently as well as delivering within a team.
• Methodical, detail oriented and flexible in their approach to work, maintaining a high level of accuracy.
• Comfortable with adapting to change, driving own professional development.
• Ability to convey complex information accurately to a range of audiences, both orally and in written form.
• Experience of proactively advancing equality for diverse student and / or staff communities.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.